Before proceeding with an order, you must acknowledge that you have read and understood the following terms and conditions. It's advisable to print a copy of these Terms and Conditions for future reference.
We take great care to ensure that product descriptions are accurate when uploaded to the website. However, despite our efforts, typographical errors may occur. We will promptly rectify any errors. We reserve the right to withdraw any product from the website without prior notice and to amend prices without notification.
Our product listings are regularly updated, but due to the dynamic nature of our inventory, availability may change without notice. We strive to provide accurate product descriptions and images, but please note that colors and details may vary slightly from what you see on your screen.
When placing an order on our website, you'll receive a confirmation email indicating that we've received your order and it's being processed. A second email will be sent acknowledging dispatch with a tracking number, if applicable. All products are subject to availability. Our display of products is an invitation, not an offer to sell. An offer is made when you place the order.
If ordered products are out of stock, delayed, or priced higher than shown, we'll attempt to contact you via email. If we're unable to reach you, we'll proceed with the remaining products. We won't supply a replacement product without your consent. If you wish to cancel your order, please refer to our returns section.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment is processed securely through our trusted payment gateway. Your financial information is encrypted and protected to ensure a safe transaction process.
Please ensure that all payment details provided are accurate to prevent any delays in processing your order. Orders will only be dispatched upon successful payment authorization. If payment is declined or unsuccessful, we reserve the right to cancel the order and notify you accordingly.
We aim to deliver orders promptly and efficiently. Delivery times may vary depending on your location and shipping method selected. Standard shipping typically takes [X] days, while express shipping may arrive sooner. Please refer to our shipping policy for more information on delivery options and estimated delivery times.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details. You can track your package online to monitor its progress and estimated delivery date. If you encounter any issues with delivery or have questions about your order status, please contact our customer support team for assistance.
Returns
We accept returns within 28 days after dispatch if the goods are in marketable condition. To initiate a return, please contact us directly via email. Return the goods with all paperwork enclosed, and we'll credit your account. Please note that postage for returned goods will be borne by the customer unless we were at fault.
How to Return Items
To return part or all of your order, please contact us directly. Our customer service team will provide you with instructions on how to proceed with the return process. Please ensure that the returned items are securely packaged to prevent damage during transit.
Refunds
Refunds will be issued to the original method of purchase. Your refund will be processed within three to five working days after we receive your returns, provided all criteria have been met. If you have any questions or concerns regarding refunds, please don't hesitate to contact us for assistance.
We offer Cash on Delivery (COD) as a payment option for select locations. With COD, you can pay for your order with cash upon delivery. Please note that additional charges may apply for COD orders. Kindly check the availability of COD for your location during checkout.
If you have any complaints or concerns regarding our products or services, we encourage you to contact us directly using the form provided on our website. Please fill out the required fields, including your name, email address, and a detailed description of the issue. Our customer support team will review your complaint and get back to you as soon as possible with a resolution.